Day-One Ready Devices. Every Single Time You Need Them.
A new hire's first week shouldn't be spent waiting on IT equipment.
With Ember One's Depot Service, every device arrives pre-staged, fully configured, and ready to work, shipped directly to your employee's door before their first day. Whether they're remote in Portland, hybrid in Tampa, or onsite at headquarters, they unbox and get to work immediately.
No delays. No setup headaches. No lost productivity.
Your IT Team Stays Focused, We Handle Everything Else
“The Ember team never comes in with an ego. They operate with professionalism, honesty, transparency and always with a friendly approach that makes it easy for anyone here or remotely to ask for help. They operate more like trusted business partners and that’s rare in an IT company.”
Reginald Pinckney
VP, Business Operation
“Our staff has a huge amount of confidence in Ember and respect for the way they treat every person in our office, from the founder to the newest hire! They quickly got 99.5% of our practice all set up, boosted the productivity of our whole team, and never, ever make any of us feel stupid for asking a question.”
Renee Cook
Operations Manager & Clinical Research Coordinator
“Ember One has been a trusted partner to our companies for over a decade, providing consistent and reliable IT support across multiple geographies. As our managed service provider, they’ve delivered scalable solutions tailored to the unique needs of each location, allowing us to expand internationally with confidence. Their team operates as a true extension of ours—proactive, responsive, and deeply committed to keeping our infrastructure secure and resilient. Thanks to their professionalism and dedication, we’ve been able to stay focused on innovation and growth. A partnership of this length speaks volumes about both their technical expertise and the genuine care they bring to every engagement.”
“I just wanted to take a moment to thank you for all the support you provide during our onboarding process. I consistently hear from new hires how responsive and helpful you are when getting their IT set up. Your quick turnaround and clear guidance make a big difference in ensuring they have a smooth start and feel supported right away. Your efforts really contribute to creating a positive first impression of Avalyn for our new employees, and I appreciate the partnership you provide to make that happen. Thank you again for everything you do!”
“Having used Ember One for IT support in three companies that I was the CEO, one small, two medium sized, over the past 15 years, I am constantly impressed with their level of service. They are adept at serving employees at remote locations at home, or in other states as well as in United Kingdom. In 15 years, I have not heard a single complaint about IT, something that was common in prior companies that I had in-house support. They place a strong emphasis on security, ensuring systems are well protected and company data remains safe. Their billing is fair and transparent.”
Your Team Stays Focused, We Handle Everything else
Zero-Touch Provisioning
Devices are staged, imaged, and configured to your exact specifications in our secure facility before they ever reach your team on day one.
Nationwide Fulfillment
Home office, coworking space, or headquarters, we ship fully prepared hardware anywhere in the U.S. without delays or complications along the way.
Rapid Replacement Inventory
Hardware breaks. We maintain a pool of spare, pre-staged devices ready for immediate, same-day deployment when emergencies strike and your team can't afford to wait.
Hassle-Free Management
We take over the busywork, handling all RMAs, warranty claims, and manufacturer coordination on your behalf so your team never has to deal with it.
End-to-End Asset Tracking
Gain complete visibility into your environment. Every single device is tracked from initial procurement all the way through to secure, documented decommission without any gaps.
Unified Support
One comprehensive program that perfectly supports your onsite, hybrid, and fully remote workforce no matter where your team members happen to be working.
The IT Problem That Businesses Never See Coming
Getting a new employee set up sounds simple until you're coordinating procurement, imaging, shipping, and access all at once. For most organizations without dedicated IT staff, device provisioning is one of the most time-consuming and error-prone processes they deal with.
The same challenge applies when hardware fails unexpectedly. Without a ready supply of configured spares, a single device failure can take an employee offline for days while a replacement is ordered, shipped, and set up from scratch.
Built for Teams That Can't Afford Downtime
Ember One's depot service was built for organizations that need device logistics handled reliably, without building an internal IT operation to manage it. Whether you're onboarding one employee or twenty, the process is the same.
Every device that leaves our facility is fully configured, tested, and ready to use. Your new hire doesn't wait, your remote employee isn't left without a working machine, and your IT team, if you have one, isn't buried in provisioning tasks that pull them away from their work.
The People Behind the Hardware
Depot services are only as good as the team running them. Ember One's approach combines secure infrastructure, experienced technicians, and a logistics process built to scale with your organization without adding complexity on your end.
Every asset is tracked from the moment it enters our facility all the way through its entire lifecycle, giving your organization a clear and consistently accurate picture of your complete hardware inventory so nothing is ever lost, forgotten, or left unaccounted for at any stage of ownership.
All depot work is performed exclusively by full-time W2 Ember One employees working in our own facility, so quality and accountability stay entirely consistent across every device we touch, with absolutely no reliance on third-party vendors, outside contractors, or subcontracted service providers of any kind.
Whether you're adding one employee or onboarding an entire department at once, our provisioning process is built to handle the volume without cutting corners, skipping configurations, or pushing your onboarding timelines back, regardless of how quickly your organization is growing or how complex your requirements are.
Devices are fully prepared, configured, and shipped according to your specific onboarding timeline and requirements, so new hires and remote employees always receive their equipment exactly when they need it, without last-minute delays, missing components, or logistics surprises derailing your carefully planned onboarding schedule.
FAQs About Our Depot Services
Ready to streamline your IT onboarding?
Stop scrambling to configure laptops at the last minute. Let Ember One handle your device logistics. Call us
directly at (206) 289-9493 or simply fill out this form to get started.
What Happens Next?
Additional Location
Company
EmberOne @ CoLabs
222 5th Ave N, Seattle,
WA 98109