Not Your TypicalCookie Cutter Service

Think Outside the Box

You don’t fit into a pre-made package

Clients don’t fit into pre-made packages. They appreciate the flexibility Ember provides, whether working with us on a single project or utilizing our full service model.

The custom solutions we create for you are tailored from a menu of basic IT needs that every startup to medium-sized business typically has in place for optimal productivity. Then, we build from there, tapping into a full menu of basic and more customized services to secure your unique business and personnel needs.

Welcome to a Flat Rate, Customized AgreementWe’ve got You CoveredGet Started

Focus on your service, not the bill

We apply the same customized approach to our billing as we do with our services. Many of our clients prefer a customized service level agreement retainer structure. They like that it’s amortized and that it is assessed by both their team and ours three months into our relationship, so we can make any needed adjustments to the billing.

Help When You Need It24x7x365

Our continuous monitoring agents keep us apprised of your hardware and software events, even in the early hours of the morning. This allows us to be proactive, responding to issues before they impact the user.

Back To Core Services

Server MaintenanceServer Monitoring and Care

In conjunction with our monitoring agents, we provide up to date white and black listed Windows updates, ensuring that your server isn’t just up to date all the time, but is utilizing the correct updates for your environment. This ensures that updates which might negatively impact your environment are screened and tailored to your specific infrastructure needs.

Back To Core Services

Workstation monitoringKeeping Your Network Safe

With our robust monitoring and remote support suite, we can quickly resolve 87% of all issues remotely, without the need to make the user wait for an on-site technician to arrive. This also provides an extensive reporting and root cause analysis toolkit for getting to the bottom of serious issues.

Back To Core Services

On and off-site laborWe Make Housecalls

Our remote services are second to none and when coupled with excellent on-site support and office hour availability we keep you covered. A live operator always answers the phone and customers receive a call back from an engineer within 15 minutes.

Back To Core Services

Disaster RecoveryThere When You Need Us

Our enhanced and streamlined backup and disaster recovery solution provides the best of on-site backup with off-site recovery availability built in to every installation. We take securing your data seriously, let us explain to you how we can instantly virtualize your server in case of a downtime.

Back To Core Services

Network SecurityKeeping You Safe

Securing your network from intrusions which can cost you time and money is serious business. We focus on maintaining that security by using industry leading firewall and security tools while still maintaining a healthy “work-use” environment for the customers.

Back To Core Services

In Depth ServicesDepending on Your Needs

  • Review/Design/Implementation:
    • Security Architecture
    • Networks
    • Servers
    • Disaster Recovery and Backups
    • Lab Equipment Integration
  • Scheduled Site Visits
  • 24x7x365 Dedicated Senior Engineer Availability
  • Desktop Support/Help Desk
  • Remote Desktop Support
  • Complete Workstation Management & Monitoring
  • Complete Server Management & Monitoring
  • Project Management & Planning
  • Data Forensics & Recovery
  • HIPAA Electronic Implementation & Certification
  • SOX Compliance
  • 24x7x365 Monitoring & Resolution
  • On-site & Remote Labor
  • Mobile Device Management (MDM)
  • Technology Procurement
  • Cloud Solutions (Hybridization)
  • Comprehensive Documentation:
    • Network
    • Systems
    • Architecture
    • Disaster Recovery
    • Standard Operating Procedures
  • Total System Patch Management
  • Total System Anti-Virus Management
  • Total System Malware protection
  • SPAM Filtration
  • Print Tracking Services
  • Security Cameras