Clients don’t fit into pre-made packages. They appreciate the flexibility Ember provides, whether working with us on a single project or utilizing our full service model.
The custom solutions we create for you are tailored from a menu of basic IT needs that every startup to medium-sized business typically has in place for optimal productivity. Then, we build from there, tapping into a full menu of basic and more customized services to secure your unique business and personnel needs.
We apply the same customized approach to our billing as we do with our services. Many of our clients prefer a customized service level agreement retainer structure. They like that it’s amortized and that it is assessed by both their team and ours three months into our relationship, so we can make any needed adjustments to the billing.
Our continuous monitoring agents keep us apprised of your hardware and software events, even in the early hours of the morning. This allows us to be proactive, responding to issues before they impact the user.
In conjunction with our monitoring agents, we provide up to date white and black listed Windows updates, ensuring that your server isn’t just up to date all the time, but is utilizing the correct updates for your environment. This ensures that updates which might negatively impact your environment are screened and tailored to your specific infrastructure needs.
With our robust monitoring and remote support suite, we can quickly resolve 87% of all issues remotely, without the need to make the user wait for an on-site technician to arrive. This also provides an extensive reporting and root cause analysis toolkit for getting to the bottom of serious issues.
Our remote services are second to none and when coupled with excellent on-site support and office hour availability we keep you covered. A live operator always answers the phone and customers receive a call back from an engineer within 15 minutes.
Our enhanced and streamlined backup and disaster recovery solution provides the best of on-site backup with off-site recovery availability built in to every installation. We take securing your data seriously, let us explain to you how we can instantly virtualize your server in case of a downtime.
Securing your network from intrusions which can cost you time and money is serious business. We focus on maintaining that security by using industry leading firewall and security tools while still maintaining a healthy “work-use” environment for the customers.